How do I create an account?

Click the “LOGIN” link at the very top of any of our page. If you are a designer, create under trade client. If you are a consumer , create under Retain client

What is the best way to find what I need?

On the left side of home page there are different collections for browsing & for Shopping (under the tab Shop). These collections also appear on the home page. On the top of the page there is a search bar, where you can search with keywords like, size, style, color etc. You can also contact us for specific needs

Can I save the rugs that I like?

Yes, there is a Heart sign button for every rugbut you have to create an account & login to save the rugs.

I can't find the item that I want. How can I search for it?

If you cannot find through the website search or in the products, please contact us

What if I want to browse in the showroom?

Please make an appointment by contacting us

How do I add an item to my shopping cart?

You may add an item to your cart within its product page. Open a product page by clicking its image, which you’ll find within a category or a list of search results. Then, hit the “+Cart” button.

How do I know if ordering online is secure?

We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only our administrative office is able to decode your information. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (it depends on your browser), the SSL is active and your information is secure. Most browsers offer additional security alerts.

Regarding overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with the store site. The facilities that house our servers are physically and digitally secured to protect against the loss, misuse or alteration of all data and information accessed.

How do I place an order online?

Find your item by browsing under Shop Add the item to your shopping cart by hitting the “+Cart” button on the product page of that item. Find and add more items as necessary. When you’re done shopping, hit the “Cart” link at the very top right.

Click the “Checkout” button. Fill in the blank fields as necessary.

Double check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.

If your “Cart Summary” looks good, click the “Submit Order” button to the bottom right.

Will you charge sales tax on my order?

It depends on your shipping address. It will be updated on your shopping cart.

How much is shipping?

It varies by product size, weight , final destination & method of shipping.

How do you ship?

Within US, we ship through UPS, Fedex&Freighters . For International orders , please contact us.

What methods of payment do you accept?

Credit / Debit Card (Visa, Discover, Master Card and Amex), PayPal

How do I use a promotional code?

During checkout, enter the promo code in the blank field under “Enter Promo Code” and Hit APPLY.

Can I save my shopping my cart?

No

How do I complete my order?

Hit the “Cart” link at the very top of any page.
Click the “Checkout” button.
Fill in the blank fields as necessary.
Double check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.
If your “Cart Summary” looks good, click the “Submit Order” button to the bottom right.
You will receive an order confirmation email.

What should I expect after I’ve completed my order?

Expect your order to be delivered to the shipping address that you submitted. Shipping times depend on the type of shipping service that you purchase. You will also get a confirmation email about your order.

What is the Return policy?

• All sales are final. No Refunds.
• You may exchange only once within 7 days of purchase. provided the rugs are in original condition.
• Restocking fee of 35% will apply to exchanges after 7 days.
• Any credit due can only be used as store credit.
• The Title(s) of the above rug(s) belong to Rug Mart until paid in full.
• Exchange should be selected from the rugs in showroom. Rugs will not be special ordered for an exchange.
• Special order Custom rugs are not eligible for exchange or return.
• Preauthorization is required before you ship back any merchandise. For any damages in transit while shipping, please note it with the delivery driver or immediately after opening the package, notify us. Please document the damage. Damaged rugs are eligible for replacement. Conditions apply.